At EnGuzeLev, customer satisfaction is important to us. We strive to provide high-quality indoor and outdoor décor products that meet your expectations. This Refund and Return Policy outlines the conditions under which returns, replacements, and refunds may be accepted.
Returns
Customers may request a return within 7 days of receiving the product. To be eligible for a return, the item must be unused, undamaged, and returned in its original packaging with all included accessories and documentation.
Products that show signs of use, damage caused by the customer, or missing parts may not qualify for return approval.
Non-Returnable Items
Certain items may not be eligible for returns, including:
- Customized or personalized décor products
- Clearance or final sale items
- Used or damaged products after delivery
- Gift cards or promotional items
Refund Process
Once the returned item is received and inspected, we will notify you regarding the approval or rejection of your refund request.
If approved, the refund will be processed to the original payment method within 5 to 10 business days depending on your bank or payment provider.
Shipping charges and handling fees are generally non-refundable unless the return is due to a damaged, defective, or incorrect product delivered by us.
Damaged or Incorrect Products
If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with clear photos and order details. Our team will review the issue and arrange a replacement or refund if applicable.
Exchange Policy
We may offer exchanges for eligible products depending on product availability. Exchange requests must meet the same return conditions mentioned in this policy.
Cancellation Policy
Orders may only be canceled before they are processed or shipped. Once an order has been dispatched, cancellation requests may not be accepted.
Return Shipping
Customers may be responsible for return shipping costs unless the return is caused by an error on our side. We recommend using a trackable shipping method when returning products.
Policy Updates
EnGuzeLev reserves the right to modify or update this Refund and Return Policy at any time without prior notice. Updated policies will be posted on this page.
Contact Us
For questions regarding returns, refunds, or exchanges, please contact us:
Website: EnGuzeLev Contact Page
Email: contact@enguzelev.com